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Exam CIS-ITSM topic 1 question 104 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 104
Topic #: 1
[All CIS-ITSM Questions]

What is an example of a good use case for an Order Guide?

  • A. Order a set of Dishes
  • B. Order a Custom Automobile
  • C. Order a Technical Consultation
  • D. Order a Couch
  • E. Order a case of Laundry Soap
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Suggested Answer: B 🗳️

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servicenowExamtopics
1 week, 5 days ago
Selected Answer: B
The correct answer is B. Order a Custom Automobile. An Order Guide in ServiceNow is used to streamline the process of ordering multiple related items. It guides users through a series of questions to determine which items are needed and then submits a single request that includes all the selected items. Ordering a custom automobile is a good use case because it involves multiple components and options that need to be selected and configured together.
upvoted 1 times
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sosatony
3 weeks, 3 days ago
Selected Answer: B
If an order guide is bundle. A set of dishes is just one thing, predefined: a set. In a custom automobile you will have several things to define and choose from. And the options you have access to can be set according to the car model too The best option for this is B, custom mobile can be an order guide since you are guided in your purchase of a custom car, where there are different forms for interiors, paintwork, etc.
upvoted 1 times
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a375085
3 months, 1 week ago
Selected Answer: B
B is correct.
upvoted 1 times
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vicorreiavi
5 months, 1 week ago
ChatGPT said B is the correct one :)
upvoted 1 times
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MrNice2028
6 months ago
Selected Answer: B
B is the one.
upvoted 1 times
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alekos123
8 months, 2 weeks ago
Just cleared the exam and I had this question. There were 4 available options and the "set of dishes" was not there. I chose the Automobile which I think is the correct one.
upvoted 3 times
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[Removed]
10 months, 1 week ago
Some of their questions are just down right awful.
upvoted 4 times
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MarlyB
1 year, 4 months ago
Selected Answer: A
Because a set of dishes is a bundle of items that you pick out. A custom automobile is one item with different options, which is just a Catalog Item.
upvoted 1 times
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itguy2023
1 year, 5 months ago
Selected Answer: B
I feel like B because you select every aspect of the custom automobile
upvoted 3 times
WIM_SN
1 year, 3 months ago
The custom automobile would probably have variables within the cat item, so wouldn't need an order guide
upvoted 1 times
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bh001
1 year, 6 months ago
are you sure A is the correct answer. why custom automobile can not be
upvoted 2 times
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lolnaman
1 year, 9 months ago
Selected Answer: A
p142 requested together as a part of bundle
upvoted 1 times
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esllin
1 year, 9 months ago
Selected Answer: A
correct.
upvoted 1 times
lolnaman
1 year, 9 months ago
how? explain?
upvoted 1 times
sephereth
1 year, 5 months ago
i think it's in the wording, order guide is used to request a bunch of stuff as part of a bundle, while a custom automobile isn't techincally a bundle (i guess), while a set of dishwasher is
upvoted 4 times
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C (25%)
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