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Exam CIS-ITSM topic 1 question 103 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 103
Topic #: 1
[All CIS-ITSM Questions]

Your customer is a data center. They have a construction department that builds out spaces for new customers. The customer account representatives are responsible for initiating the construction requests. The guidelines are extensive for how to complete the construction request documentation.
Your customer wants the catalog to contain two items:
1. Construction request
2. Getting Started with Construction Requests
The Getting Started Item should contain a link to a Knowledge Article.
What type of item would you use to satisfy the requirement for the Getting Started Item?

  • A. Knowledge Item
  • B. Record Producer
  • C. Content Item
  • D. Order Guide
  • E. Catalog Item
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️
by esllin at Feb. 28, 2023, 7:06 a.m.

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esllin
Highly Voted 11 months ago
Selected Answer: C
correct Link = content item
upvoted 8 times
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servicenowExamtopics
Most Recent 1 month, 2 weeks ago
Selected Answer: C
The correct answer is C. Content Item. A Content Item in ServiceNow is used to provide information or links to other resources, such as Knowledge Articles. In this case, since the "Getting Started with Construction Requests" item needs to contain a link to a Knowledge Article, a Content Item is the appropriate choice.
upvoted 1 times
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omgitsmattyp
4 months, 2 weeks ago
Selected Answer: D
Why isn't it just D? The requirements are for 2 items - A Construction request AND a Knowledge Article link. Everyone answering C is only meeting the second requirement not the first.
upvoted 2 times
omgitsmattyp
4 months, 2 weeks ago
Ah never mind me, I didn't pay attention to that last line of the question lol. My bad.
upvoted 4 times
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MarlyB
5 months, 2 weeks ago
Selected Answer: C
From the book: Content Items may be used for multiple purposes: - Link to a Knowledge Base Article (policy articles, articles providing additional information about items) - Link to catalog content (cross-references amongst catalogs) - Link for a Module (redirect user to the same target location specified in a navigation module) - External Content (link to public website or internal portal)
upvoted 3 times
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mikech82
8 months ago
I'm not fully sure on this question tough.. Content Item is only content, but it also needs to have a request.. Then it would be Catalog Item.. as it can hold information and a request.
upvoted 4 times
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PappyFox
9 months, 3 weeks ago
C is correct pg 64 ITSM Tokyo
upvoted 1 times
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lolnaman
10 months, 1 week ago
Selected Answer: C
p143 C. Content Item
upvoted 3 times
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MrBravo
10 months, 3 weeks ago
I think its E, Catalog Item.
upvoted 2 times
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