The correct answer is A. itil.
In ServiceNow, the itil role is typically assigned to users who perform request fulfillment work. This role allows users to create, update, and close incidents, problems, and requests, making it essential for those involved in the fulfillment process.
In ServiceNow -> sys_user_role_list :
itil : Can perform standard actions for an ITIL helpdesk technician. This is the out-of-box ''technician'' role. Can open, update, close incidents, problems, changes, config management items. Out-of-box, only users with the itil role can have tasks assigned to them
In ServiceNow, the role given to users who perform request fulfillment work is typically the "fulfiller" role. The fulfiller role is a predefined role in ServiceNow that is designed to give users the necessary permissions to fulfill requests, such as creating and updating records, adding comments, and closing requests.
there is no fulfiller role in the base system roles list. when searching in the sys_user_role table (name contains "fulfill"), no roles will be found. so C/D/E is incorrect. also, task_worker role does not exist. A is correct.
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