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Exam CIS-ITSM All Questions

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Exam CIS-ITSM topic 1 question 102 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 102
Topic #: 1
[All CIS-ITSM Questions]

Unless there are particular security requirements, what role is given to users that perform request fulfillment work?

  • A. itil
  • B. task_worker
  • C. sc_fulfiller
  • D. catalog_fulfiller
  • E. fulfiller
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️

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be9c2c8
6 months, 4 weeks ago
Selected Answer: A
In terms of fulfillment, the most crucial role is the ITIL role, from the ITSM e-book.
upvoted 1 times
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Imad49
8 months, 3 weeks ago
Selected Answer: A
In ServiceNow -> sys_user_role_list : itil : Can perform standard actions for an ITIL helpdesk technician. This is the out-of-box ''technician'' role. Can open, update, close incidents, problems, changes, config management items. Out-of-box, only users with the itil role can have tasks assigned to them
upvoted 1 times
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PappyFox
1 year, 6 months ago
Selected Answer: A
A is the correct anwer
upvoted 1 times
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[Removed]
1 year, 7 months ago
Selected Answer: A
Its called the fulfiller role but the name of the role is itil
upvoted 3 times
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Gil1211
1 year, 8 months ago
Selected Answer: A
Correct is itil, fulfiller role doesn't not exist
upvoted 1 times
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lolnaman
1 year, 8 months ago
Selected Answer: E
In ServiceNow, the role given to users who perform request fulfillment work is typically the "fulfiller" role. The fulfiller role is a predefined role in ServiceNow that is designed to give users the necessary permissions to fulfill requests, such as creating and updating records, adding comments, and closing requests.
upvoted 1 times
benvankorn
1 year, 7 months ago
there is no fulfiller role in the base system roles list. when searching in the sys_user_role table (name contains "fulfill"), no roles will be found. so C/D/E is incorrect. also, task_worker role does not exist. A is correct.
upvoted 5 times
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esllin
1 year, 8 months ago
Selected Answer: A
Correct
upvoted 1 times
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A (35%)
C (25%)
B (20%)
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