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Exam CIS-ITSM topic 1 question 80 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 80
Topic #: 1
[All CIS-ITSM Questions]

A user wants to know what makes the Known Error knowledge base in ServiceNow different from all other knowledge bases. How should you respond?

  • A. The Known Error knowledge base documents problems that are under investigation, but not yet have a root cause
  • B. Only users with sn_known_error_write can create Known Error articles
  • C. Users with sn_problem_write can create known error articles, but not articles for other knowledge bases
  • D. The Known Error knowledge articles use a template, which includes the Workaround and the Cause
Show Suggested Answer Hide Answer
Suggested Answer: D 🗳️
by esllin at Feb. 28, 2023, 5:08 a.m.

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Manny1218
1 month, 4 weeks ago
Selected Answer: D
servicenow.read.inkling.com IT Service Management (ITSM) Implementation On Demand Module 6.3: Problem Lifecycle Page: Create Known Error Article Answer is D
upvoted 1 times
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MarlyB
1 year, 3 months ago
Selected Answer: D
From the book: Users can create a knowledge article using the Known Error template.
upvoted 2 times
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nam289
1 year, 5 months ago
Not sure but D seems to be the correct answer.
upvoted 1 times
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DishaTiwari
1 year, 5 months ago
Selected Answer: D
pg no. 357 tokyo
upvoted 2 times
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PappyFox
1 year, 7 months ago
Selected Answer: D
D seems to be correct https://docs.servicenow.com/bundle/utah-it-service-management/page/product/problem-management/task/create-known-error-from-problem.html
upvoted 1 times
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esllin
1 year, 8 months ago
Selected Answer: D
https://docs.servicenow.com/bundle/utah-it-service-management/page/product/problem-management/task/act-pm-best-prac-madrid-know-int.html
upvoted 2 times
brownbear324
1 year, 4 months ago
This article has the best "solution" for this question as the first two bullet points make "D" the correct answer.
upvoted 1 times
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