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Exam CIS-ITSM topic 1 question 71 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 71
Topic #: 1
[All CIS-ITSM Questions]

When using the baseline business rule, Populate Assignment Group based on CI/SO, what behavior would you expect on an Incident form? (Choose two.)

  • A. If selected CI does not have an Owner group, write the Support group from the Service Offering to the Assignment group field
  • B. If selected CI has a Support group, write that group to the Assignment group field
  • C. If selected CI has an Owner group, write that group to the Assignment group field
  • D. If selected CI does not have a Support group, write the Support group from the Service Offering to the Assignment group field
Show Suggested Answer Hide Answer
Suggested Answer: BD 🗳️
by esllin at Feb. 28, 2023, 2:54 a.m.

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Manny1218
1 month, 4 weeks ago
Selected Answer: BD
servicenow.read.inkling.com IT Service Management (ITSM) Implementation On Demand Module 5.4: Incident Management Page: Support group -> Assignment Group Answer is BD
upvoted 1 times
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subhadeep_ghosh
1 year, 2 months ago
Selected Answer: BD
There is nothing called 'owner group' field. Hence both options A and C are wrong. Correct answer B and D.
upvoted 2 times
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MarlyB
1 year, 3 months ago
Selected Answer: BD
From the book: Automatically populate the Assignment group field based on the support group available for the respective CI. If the CI does not have a support group, then the field gets populated with the support group available for the service offering.
upvoted 2 times
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lolnaman
1 year, 7 months ago
Selected Answer: BD
BD correct
upvoted 2 times
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Shashwat2211
1 year, 7 months ago
Selected Answer: BD
B and D is right
upvoted 1 times
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PappyFox
1 year, 7 months ago
B & D are correct. ITSM implementation Tokyo pg 290
upvoted 2 times
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esllin
1 year, 8 months ago
Selected Answer: BD
Correct
upvoted 1 times
...

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