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Exam CIS-ITSM topic 1 question 70 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 70
Topic #: 1
[All CIS-ITSM Questions]

Category and Subcategory values can be set manually on the Incident form. What are disadvantages of this approach? (Choose two.)

  • A. Too many options may confuse users and increase mis-categorization
  • B. Choices have no additional metadata to drive process
  • C. It is difficult to implement
  • D. It is not part of the baseline instance
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Suggested Answer: AB 🗳️
by esllin at Feb. 28, 2023, 2:52 a.m.

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Manny1218
1 month, 4 weeks ago
Selected Answer: AB
servicenow.read.inkling.com IT Service Management (ITSM) Implementation On Demand Module 5.3: Incident Management Page: Categorization Answer is AB
upvoted 1 times
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PappyFox
1 year, 7 months ago
A & B are correct. ITSM implementation Tokyo ebook pg 268
upvoted 4 times
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esllin
1 year, 8 months ago
Selected Answer: AB
Correct
upvoted 1 times
...

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