Enable auto-close of incidents based on the resolution date of the incident instead of the last updated date. This property is set to true only for new customers. Existing customers must manually set the property to true.
The default time for resolved incidents to be closed by the system is seven days.
From the book:
Enable auto-close of incidents based on the resolution date of the incident instead of the last updated date. This property is set to true only for new customers. Existing customers must manually set the property to true.
The default time for resolved incidents to be closed by the system is seven days.
AC is correct. It's not D. Per pg 313 in the (Tokyo) ebook, "The default time for resolved incidents to be closed by the system is SEVEN days" already. Nothing to "modify"
C for sure
you can also configure auto-closing of resolved incidents by modifying the incident lifecycle flow, in the auto close section, seelc the auto close check box under the resolved stage and set the auto-close incidents in days field to whatever days you want
Technically, none of the answers are correct. Incident Properties is the place to do this, but both the "Enable autoclosure..." and "Number of days..." properties would be set. Alternatively, these properties can be looked up in System Properties.
correct answer should be CD.
Letter A is focused on Flow triggers which initially does not make sense because the question is for incident closure not incident creation.
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