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Exam CSA topic 1 question 266 discussion

Actual exam question from ServiceNow's CSA
Question #: 266
Topic #: 1
[All CSA Questions]

What setting allows users to view a Knowledge Base article even if they are not logged in?

  • A. The Public setting
  • B. The View All setting
  • C. The ESS role
  • D. The Allow All role
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Suggested Answer: A 🗳️

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malarag
3 days, 15 hours ago
A is correct
upvoted 1 times
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MACCA81
8 months, 3 weeks ago
This Question is really confusing. I wonder if it's from an outdated version ServiceNow or I just don't understand it, but in the Vancouver CSA fundamentals book it's clearly stated that "If there's no user criteria specified in the "Can Read" related list then the Knowledge Base becomes open to the public." Same is the information in the ServiceNow forums: "To make a Knowledge base public navigate to Knowledge > Administration > Knowledge Bases. Select the knowledge base you want to make public. Go to the Can Read section or tab and remove any entries from the list. That way everyone gets read permission on all articles in that knowledge base." I could not find any information anywhere about a specific "Public setting". Nevertheless, I would probably have to go for answer A as the other ones are even more meaningless.
upvoted 1 times
ClockWork
7 months ago
The key item to note in the question is that the user is NOT logged in. If the person is not even logged in then there is no authentication or access control to consider. It’s a public user and therefore the article must have public setting. Anyone on the internet can view it.
upvoted 3 times
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PappyFox
1 year, 6 months ago
Selected Answer: A
A is the correct answer
upvoted 1 times
Qwertydry
11 months ago
Can you pls give me your account details... I need to study bro... My Reddit: Conscious_Can_2005 Or Can you pls drop any comment in every question bro.... Please bro...
upvoted 1 times
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evoken
1 year, 8 months ago
The setting that allows users to view a Knowledge Base article even if they are not logged in is called "Public Knowledge Base". This setting can be enabled or disabled by ServiceNow administrators in the Knowledge Base Service Portal application.
upvoted 3 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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