You have created a new Change model and added a new Approval Policy for that model. But the newly defined approval is not triggering. What could cause this issue?
A.
The business rule "Apply approval policy" on the change_request table has not been updated to include the new Approval Policy.
B.
The "Apply Change Approval Policy" action in the flow created for the new change model does not reference the new Approval Policy.
C.
The workflow that triggers the Approval Policy for the new model has not been created using the workflow editor.
D.
The system property "glide.ui.approval.policies" has not been updated to include the new Approval Policy.
servicenow.read.inkling.com
IT Service Management (ITSM) Implementation On Demand
Module 7.3 Change Management
Page: Change Approval Policies
Answer is B
This is not explained in the SN docs (at least that I can find). As marka_1267 says, about the only way to discover the correct answer (B) is found in the eBook lab starting on p462.
The answer actually is B: https://docs.servicenow.com/en-US/bundle/utah-it-service-management/page/product/change-management/concept/change-approval-policy.html
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