I think the 10% of users who selected D as the correct answer, should not work in ServiceNow :-( Or at least they should stay away from implementations.
The category field in the incident table is a string field with choices, and those choices are stored in the sys_choice table. So the correct answer is C
A voting comment increases the vote count for the chosen answer by one.
Upvoting a comment with a selected answer will also increase the vote count towards that answer by one.
So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
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