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Exam CIS-ITSM topic 1 question 133 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 133
Topic #: 1
[All CIS-ITSM Questions]

The key stakeholder for your ITSM implementation wants to have SLAs on every Task record.

What advice do you give regarding SLAs on Problem records?

  • A. SLAs are essential to problem management, as support specialists need to quickly identify root causes
  • B. SLAs may be counterproductive to problem management, as the key objective is to permanently fix an error no matter how long that may take
  • C. SLAs are available for problem management, but require custom code
  • D. SLAs are recommended in the ITIL framework for problem management
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Suggested Answer: B 🗳️
by Jtcash247 at Feb. 24, 2023, 7:26 p.m.

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lolnaman
5 months, 2 weeks ago
Selected Answer: B
B correct LAs can be used to ensure that problems are highlighted. As investigating and fixing a problem could be a long-term effort, it is not recommended that you apply SLAs to an overall problem. SLAs are also used as a performance indicator for the Problem Management team.
upvoted 2 times
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MrBravo
5 months, 3 weeks ago
B sounds right.
upvoted 3 times
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esllin
6 months ago
Selected Answer: B
Correct is B. Service level agreements: SLAs can be used to ensure that problems are highlighted. As investigating and fixing a problem could be a long-term effort, it is not recommended that you apply SLAs to an overall problem. SLAs are also used as a performance indicator for the Problem Management team. https://docs.servicenow.com/ja-JP/bundle/utah-it-service-management/page/product/problem-management/concept/c_ProblemManagementProcess.html
upvoted 4 times
benvankorn
5 months, 1 week ago
correct!
upvoted 1 times
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Jtcash247
6 months, 1 week ago
Selected Answer: B
think it is B
upvoted 2 times
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