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Exam PSM II topic 1 question 33 discussion

Actual exam question from Scrum's PSM II
Question #: 33
Topic #: 1
[All PSM II Questions]

During the implementation of an item in the Sprint Backlog, a conflict arises between team members about what work is needed to make the item 'done'. Some say it is a part of the Definition of Done and others say it isn't. Steven, the Scrum Master, observes a debate forming and members beginning to take sides.
What is the best action for Steven to take?

  • A. Bring the Development Team members together and interpret the Definition of Done for them so that there are no future conflicts on interpretation.
  • B. Immediately end the discussion before it becomes worse. Make the decision on what work is needed to make the item 'done' and teach the team about the importance of avoiding conflicts.
  • C. Facilitate a session with all members on the Scrum Team to help them resolve the conflict, refine the Definition of Done, and become effective again. Tell the team that conflicts are a natural occurrence and coach them on the value of resolving conflicts.
  • D. Bring the Product Owner to the discussion and have him/her decide the work needed to make the item 'done.' It is the Product Owner's responsibility to manage the Development Team members.
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️
The Scrum Master is a servant-leader for the Scrum Team. The Scrum Master helps the Scrum Team understand which of their interactions are helpful and which are not. The Scrum Master helps everyone change these interactions to maximize the value created by the Scrum Team.
by lenanguyen89 at June 13, 2023, 8:54 a.m.

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Mbouzidi
4 months ago
Selected Answer: C
C is correct
upvoted 1 times
...
OMG4567
4 months, 1 week ago
Selected Answer: C
C is correct
upvoted 1 times
...
LuckyAro
10 months ago
Selected Answer: A
I don't think the SM has the authority to refine the "Definition of Done"
upvoted 1 times
Bexxy101
1 month ago
The SM is only facilitating a session with all members on the Scrum Team to help them resolve the conflict and refine the Definition of Done. He is only facilitating not actually doing it. C is correct
upvoted 1 times
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Walencule
3 months, 3 weeks ago
The question doesn't suggest that the SM is refining the definition of done in the question, rather he is coaching the team to help them refine the DoD.
upvoted 1 times
...
OMG4567
4 months, 1 week ago
I read the question different... I think the SM helps the team refine the DoD.
upvoted 2 times
...
...
Mi_Windsor
1 year, 4 months ago
C is the correct answer
upvoted 1 times
...
lenanguyen89
1 year, 5 months ago
C I think
upvoted 2 times
...

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