Exam Certified Service Cloud Consultant topic 1 question 20 discussion

https://help.salesforce.com/s/articleView?id=sf.knowledge_article_versions.htm&type=5

C: Select ‘Flag as new version’ checkbox when publishing. https://help.salesforce.com/s/articleView?id=sf.knowledge_custom_field_rta_smartlink.htm&type=5

Answer is C

Answer is C.

https://help.salesforce.com/s/articleView?id=sf.knowledge_custom_field_rta_smartlink.htm&type=5

chatgpt says D is the answer Given that Cloud Kicks wants to see that a prior article version was associated with closed cases even after revising the articles, the recommended method would be: D. Use Smart Link to Article to select the prior version. Smart Links ensure that users are directed to the correct version of an article, based on the article channel, version, and URL name. This would allow CK to trace back to the prior version of the article that was associated with a particular closed case.