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Exam Certified Service Cloud Consultant All Questions

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Exam Certified Service Cloud Consultant topic 1 question 12 discussion

Actual exam question from Salesforce's Certified Service Cloud Consultant
Question #: 12
Topic #: 1
[All Certified Service Cloud Consultant Questions]

Which two capabilities of Lightning Knowledge ensure accurate content in articles? (Choose two.)

  • A. Knowledge Action to Publish an Article once the Article is approved.
  • B. Data Category to assign an article record type to a Reviewer.
  • C. Approval Process that assigns an Article to a Reviewer Queue.
  • D. Validation Rules for article record types to verify all fields during creation.
Show Suggested Answer Hide Answer
Suggested Answer: BC 🗳️

Comments

Chosen Answer:
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ServiceCloud2
Highly Voted 1 year, 9 months ago
it's more BD.
upvoted 12 times
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Kimfox
Most Recent 1 month ago
B - Data Category has no direct relationship with assigning reviewer. and D is more like about validation, not about contents quality. So the answers are A and C.
upvoted 1 times
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yrg
8 months, 3 weeks ago
Selected Answer: BC
options are B & C. I guess
upvoted 1 times
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Random_1
1 year ago
The question is focused on content accuracy. B and C help towards content accuracy. A and D are more towards automation (A) and validation of content (D) B and C is a better answer in my view
upvoted 4 times
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Nelo72
1 year, 1 month ago
Selected Answer: AC
Options A and C are the capabilities that specifically contribute to ensuring accurate content in articles in Lightning Knowledge.
upvoted 2 times
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Skuna
1 year, 3 months ago
Answer is A & C
upvoted 2 times
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shatrughna
1 year, 3 months ago
Article is reviewed by the appropriate people and that it is only published once it has been approved. Therefore, the correct answers are still A and D.
upvoted 2 times
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ChiaSam
1 year, 3 months ago
CD looks more appropriate. D is definitely correct as it is mentioned in one of help docs. And even if it is assigned to reviewer, without an approval process, we cannot guarantee an accurate content in article. So, C & D.
upvoted 4 times
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ybula
1 year, 3 months ago
B,D: https://help.salesforce.com/s/articleView?language=en_US&id=sf.knowledge_article_type_validation.htm&type=5
upvoted 1 times
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Alokv
1 year, 5 months ago
Correct answer is AB. Knowledge Action+ Data Category
upvoted 2 times
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Alokv
1 year, 5 months ago
Correct answer is AC.
upvoted 4 times
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rupesh_011
1 year, 8 months ago
It should be CD
upvoted 4 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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