Exam Certified Experience Cloud Consultant topic 1 question 5 discussion

Actual exam question from Salesforce's Certified Experience Cloud Consultant

Question #: 5
Topic #: 1

[All Certified Experience Cloud Consultant Questions]

Northern Trail Outfitters (NTO) is considering how to manage its accounts for the B2B portion of its business. NTO uses person accounts for its B2C business, and business accounts with related contacts for its B2B business. NTO has several B2B customer accounts that are very large. These accounts have child accounts that represent departments and opportunities at the department level that will need to be visible to users at the parent account level. NTO has Customer Community Plus licenses.
How should NTO manage its accounts in its Partner Community?

A. Since NTO has person accounts, it cannot use the External Account Hierarchy and will need to use groups and sharing rules to grant the required record access.
B. Use the Business Accounts and Contacts with Sharing Sets to grant additional record access as needed.
C. Extend the Standard Role Hierarchy setting departments as child accounts.
D. Enable the External Account Hierarchy setting departments as child accounts.

Show Suggested Answer

Suggested Answer: D 🗳️

by SC22MarkTopics at Jan. 23, 2023, 2:57 a.m.

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Me_71421

6 months, 3 weeks ago

Selected Answer: D

D. Enable the External Account Hierarchy setting departments as child accounts. Enabling the External Account Hierarchy allows NTO to establish a hierarchical relationship between parent accounts and child accounts, which is essential for managing large B2B customer accounts with departments and opportunities at the department level. This setting ensures that users at the parent account level have visibility into the child accounts and associated opportunities, aligning with NTO's business requirements.

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Dkverma

1 year, 1 month ago

Selected Answer: D

D https://help.salesforce.com/s/articleView?id=sf.networks_external_account_hierarchies.htm&type=5

upvoted 1 times

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Rjcl

1 year, 5 months ago

Agree that the correct answer may be (D) if the question is related to B2B business accounts.

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SC22MarkTopics

1 year, 9 months ago

Not sure about this one but it seems to be talking about the B2B accounts which are business accounts. So they can use External Account Hierarchy for those as the person accounts are the B2C ones. So not sure about the answer here but somehow feels a bit wrong?

upvoted 2 times

ksho

4 months, 3 weeks ago

I agree that the question is missing context. If the question is alluding to the child accounts being potentially person accounts, then External Account Hierarchy settings cannot be applied and A would be correct. "You can use an external account hierarchy only for business accounts, not person accounts." https://help.salesforce.com/s/articleView?id=sf.exp_cloud_setup_ext_acc_hierarchy_settings.htm&type=5 Furthermore, if the person accounts are using account role optimization (ARO), then External Account Hierarchies cannot be used, supporting A even further. D would only be correct if ARO is NOT being used AND the child accounts are explicitly only B2B.

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Exam Certified Experience Cloud Consultant topic 1 question 5 discussion

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Me_71421

Dkverma

Rjcl

SC22MarkTopics

ksho

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