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Exam Certified Service Cloud Consultant All Questions

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Exam Certified Service Cloud Consultant topic 1 question 47 discussion

Actual exam question from Salesforce's Certified Service Cloud Consultant
Question #: 47
Topic #: 1
[All Certified Service Cloud Consultant Questions]

Field engineers often need to access current inventory levels of products the customer has purchased while at customer sites.
Which solution should a consultant recommend to meet this requirement?

  • A. Implement Salesforce Field Service.
  • B. Configure Visual Flows on Salesforce mobile.
  • C. Integrate with an enterprise resource planning system.
  • D. Develop and publish a knowledge management system.
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️
by rrrsalesforce at Jan. 17, 2023, 12:06 a.m.

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rrrsalesforce
Highly Voted 1 year, 10 months ago
A for me... https://help.salesforce.com/s/articleView?id=sf.fs_set_up_parts.htm&language=en_US&r=https%3A%2F%2Fwww.google.com%2F&type=5
upvoted 12 times
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therealnasty
Highly Voted 1 year, 8 months ago
Selected Answer: A
A also for me
upvoted 5 times
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oalexandrino
Most Recent 10 months, 2 weeks ago
Selected Answer: C
Although Field Service provides an inventory management data mode, it does not track real-time inventory levels at a warehouse or storage location. We must integrate it to ERP!
upvoted 1 times
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wasnotwas
10 months, 3 weeks ago
'current inventory levels of products the customer has purchased' This can be Assets associated to the customer
upvoted 1 times
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Random_1
1 year, 1 month ago
Selected Answer: C
The question focuses on 'Current inventory levels'. The ERP system is expected to have the most current inventory level
upvoted 1 times
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Paul421
1 year, 2 months ago
ERP has the data, but field service presents it at the correct time and place and device.
upvoted 1 times
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Mims22
1 year, 5 months ago
C is correct. Salesforce Field Service is an extension of Service Cloud that provides a comprehensive view of workforce management. While ERP is inventory management system. We talk about inventory in this question.
upvoted 5 times
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DavidHolland
1 year, 6 months ago
Selected Answer: A
Definitely A
upvoted 5 times
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EliasSF
1 year, 7 months ago
The answer is A. There is nothing in the questions giving a hint that the field staff need to access an external system.
upvoted 2 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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