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Exam Certified Sales Cloud Consultant All Questions

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Exam Certified Sales Cloud Consultant topic 1 question 129 discussion

Actual exam question from Salesforce's Certified Sales Cloud Consultant
Question #: 129
Topic #: 1
[All Certified Sales Cloud Consultant Questions]

The Cloud Kicks website Contact Us form creates Leads that need to be followed-up in a timely manner by sales representatives. The VP of Sales wants to be notified when the Lead creation date has passed 24 hours and the Lead status is still new. Sales representatives want a list of Leads to follow up.

Which two actions should the consultant take to meet the requirements? (Choose two.)

  • A. Use Process Builder to send a time-based notification email.
  • B. Create a Lead escalation rule with criteria "Lead created date NOT equal to TODAY" and "Status equals new."
  • C. Create a dynamic report for sales representatives to subscribe to.
  • D. Create a Lead list view filtered for "Lead created date NOT equal to TODAY" and "Status equals new."
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Suggested Answer: AC 🗳️
by waikiki23 at Jan. 15, 2023, 12:52 p.m.

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Plohia
1 year ago
Selected Answer: AD
A. Use Process Builder to send a time-based notification email. A Process Builder workflow can be created to send a notification email to the VP of Sales when a Lead is created and the Lead status is still new after 24 hours. This will ensure that the VP of Sales is aware of any Leads that need to be followed up on in a timely manner. D. Create a Lead list view filtered for "Lead created date NOT equal to TODAY" and "Status equals new." A Lead list view can be created to filter for Leads that have been created 24 hours ago and are still in the new status. This will provide sales representatives with a list of Leads that they need to follow up on.
upvoted 2 times
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Prexa
1 year, 3 months ago
Selected Answer: AC
AC is correct.
upvoted 1 times
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Nikkordc
1 year, 8 months ago
A and C are correct, there's no standard lead escalation rule, and since it specifically says "24 hours", TODAY won't meet that requirement as that filter will not show the leads created on or before 11:59 PM comes 12:00 AM as that lead will be already considered as created yesterday not TODAY.
upvoted 3 times
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waikiki23
1 year, 10 months ago
Selected Answer: BD
I think answer should be B and D
upvoted 1 times
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