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Exam Certified Business Analyst topic 1 question 39 discussion

Actual exam question from Salesforce's Certified Business Analyst

Question #: 39
Topic #: 1

[All Certified Business Analyst Questions]

Universal Containers has a Salesforce Knowledge base solution; however, the support agents have indicated that the system has duplicate Knowledge articles. The agents have requested a feature that allows them to compare articles side-by-side and merge the articles. While researching solution options, the business analyst (BA) noticed an idea in the Salesforce IdeaExchange that directly addresses this requirement. The idea is in beta testing and will be generally available in the next release.
What should the BA suggest?

A. Ask the support manager to wait until the idea is released.
B. Ask the Salesforce Account Executive to release the idea early.
C. Ask the development team to build a custom solution based on the Idea.

Show Suggested Answer

Suggested Answer: A 🗳️

by Bunlizlaw at Jan. 11, 2023, 10:25 a.m.

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SC22MarkTopics

Highly Voted 1 year, 9 months ago

This one is a bit tricky because it depends on the end users' needs. If the customer can wait a couple weeks/months, then A is fine. However if the customer needs this solution ASAP C seems better.

upvoted 5 times

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sfreesway

Most Recent 10 months, 1 week ago

Selected Answer: A

You cant make Salesforce release when you want so B is out Doesnt seem like a wise use of time and money when an answer to your issue can be downloaded from the exchange in the next few months so C is out This leaves A Also food for thought for why C is bad IMO: can be possible that if you develop an exact copy of this idea, legal issues could be a problem for copyright infringement especially if they patent the idea

upvoted 2 times

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GoLearnCloud

1 year, 4 months ago

Salesforce release is Universal, not client specific, hence RULE OUT B There is no point building custom solution when you know the functionality will be available soon RULE OUT C What remains is A ( Ask the support manager to wait until the idea is released.), it saves time and money for customer Answer is A

upvoted 1 times

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BKH1951994

1 year, 7 months ago

A. Ask the support manager to wait until the idea is released. Since the requested feature is already in beta testing and will be generally available in the next release, it would be best to wait for the release rather than building a custom solution or requesting early access through the Salesforce Account Executive. Waiting for the release ensures that the solution will be fully supported and maintained by Salesforce, reducing the risk of technical issues or maintenance problems in the future.

upvoted 1 times

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givagr

1 year, 8 months ago

Selected Answer: A

From a Salesforce perspective A, from customer one it may be A or C based on their needs.

upvoted 2 times

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Bunlizlaw

1 year, 10 months ago

I think C is the perfect answer.

upvoted 3 times

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