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Exam Certified Business Analyst All Questions

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Exam Certified Business Analyst topic 1 question 15 discussion

Actual exam question from Salesforce's Certified Business Analyst
Question #: 15
Topic #: 1
[All Certified Business Analyst Questions]

Sales managers at Northern Trail Outfitters (NTO) have received feedback from sales reps that record pages are slow and often take longer to load when using the app on the phone. The business analyst (BA) has been asked to evaluate NTO's org to find out which pages are the slowest to load when using the app on the phone.
What is the first step the BA should take to help resolve the issue?

  • A. Create a new page layout for the phone.
  • B. Use performance analyzer to view the assessment.
  • C. Confirm steps to reproduce the issue.
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️
by MiruCo at Jan. 9, 2023, 12:56 p.m.

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givagr
Highly Voted 1 year, 10 months ago
Selected Answer: C
(c) is always the first response to any bug report (b) is the seconda step (a) is not relevant
upvoted 9 times
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beansnrice
Most Recent 7 months, 3 weeks ago
Selected Answer: B
Sources: https://trailhead.salesforce.com/content/learn/modules/lightning-experience-performance-optimization/measure-lightning-experience-performance-and-experience-page-time-ept https://help.salesforce.com/s/articleView?id=sf.technical_requirements_measuring_ept.htm&type=5
upvoted 1 times
beansnrice
7 months, 3 weeks ago
"C. Confirm steps to reproduce the issue." would be more like step 2. "While confirming the steps to reproduce the reported issue is an essential troubleshooting step, it may not be the first action to take when addressing performance issues on the mobile app. Prioritizing performance analysis allows for a more proactive and systematic approach to identifying and resolving performance issues in the Salesforce org."
upvoted 1 times
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sfreesway
10 months, 1 week ago
Selected Answer: C
Not A: Shouldnt just create a new layout without a specific reason for doing so Probably Not B: Performance Analyzer sounds like a differrent program - which isn't really a SF thing - 'Page Analysis' for lightning page layouts is a thing and would make more sense as an answer C: Confirm steps to reproduce the issue with why the pages are loading slow (ie as soon as you open the page, Edit the page etc) Once that you can take steps to fix
upvoted 2 times
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aerodarius
1 year, 3 months ago
Selected Answer: C
The first step the business analyst (BA) should take to help resolve the issue of slow record pages when using the app on the phone is to confirm the steps to reproduce the problem.
upvoted 1 times
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MiruCo
1 year, 10 months ago
should be B
upvoted 4 times
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