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Exam Certified Service Cloud Consultant All Questions

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Exam Certified Service Cloud Consultant topic 1 question 66 discussion

Actual exam question from Salesforce's Certified Service Cloud Consultant
Question #: 66
Topic #: 1
[All Certified Service Cloud Consultant Questions]

Cloud Kicks (CK) provides support 24 hours a day, 7 days a week. CK contracts with an external third-party help desk to provide support outside of normal business hours.
The external service agents and external support managers use Experience Cloud to create cases. External support managers need to view and execute reports with the ability to ‘Run as specified user’.
What is the recommended Experience Cloud license to meet the requirements?

  • A. Service Cloud Portal
  • B. Customer Community Login
  • C. Partner Community Login
  • D. High Volume Customer Portal
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️
by Ken1117 at Jan. 5, 2023, 5:50 a.m.

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Ken1117
Highly Voted 1 year, 10 months ago
C would be correct. Partner Community Login license can be used for execute reports. https://help.salesforce.com/s/articleView?id=sf.networks_analytics_limitations.htm&type=5
upvoted 14 times
PriyankN
1 year, 6 months ago
C is correct
upvoted 3 times
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thangvietnam
Most Recent 11 months, 2 weeks ago
Selected Answer: C
Partner Community
upvoted 1 times
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katipie
1 year, 3 months ago
Selected Answer: C
Service Cloud Portal does not have access to reports https://help.salesforce.com/s/articleView?id=sf.users_license_types_servicecloudportal.htm&type=5
upvoted 2 times
...

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A (35%)
C (25%)
B (20%)
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