Universal Containers is considering a Knowledge-Centered Support (KCS) implementation. Which three benefits can be expected from KCS adoption? (Choose three.)
KCS involves creating and maintaining a knowledge base of articles that address common issues and questions. When customers can find answers to their questions or solutions to their problems in the knowledge base, it reduces the need for them to contact support through calls. This leads to increased call deflection, as customers can self-serve by accessing the knowledge base.
ACE!
Thats incorrect it should be 'Increased Called deflection' as users now can get answers elsewhere ie a service webpage/knowledge base etc so they wont need to call in for support all the time
Its ACE
upvoted 8 times
...
...
...
Log in to ExamTopics
Sign in:
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.
Upvoting a comment with a selected answer will also increase the vote count towards that answer by one.
So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
Ppppjbbffnhsvdvdjjjk
Highly Voted 1 year, 4 months agooalexandrino
Most Recent 11 months agogekexak257
1 year, 3 months agotianheyihui
1 year, 9 months agoKen1117
1 year, 10 months agotianheyihui
1 year, 9 months agosfreesway
1 year, 7 months ago