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Exam Certified Service Cloud Consultant All Questions

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Exam Certified Service Cloud Consultant topic 1 question 40 discussion

Actual exam question from Salesforce's Certified Service Cloud Consultant
Question #: 40
Topic #: 1
[All Certified Service Cloud Consultant Questions]

Universal Containers wants to allow customers the ability to submit cases and also to see a dashboard of case resolution history.
Which type of Community license should be used to meet these requirements?

  • A. High Volume Customer Portal
  • B. Lightning External Apps Starter
  • C. Customer Community Plus
  • D. Customer Community
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️

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Chosen Answer:
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CryptoD
Highly Voted 1 year, 9 months ago
Selected Answer: C
Need Plus for dashboard
upvoted 16 times
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Ken1117
Highly Voted 1 year, 10 months ago
C is correct. dashboard needs 'Plus' license.
upvoted 11 times
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spulm
Most Recent 7 months, 3 weeks ago
Selected Answer: C
Only plus will provide the access to the Reports & Dashboards
upvoted 1 times
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LarcHexa
10 months, 3 weeks ago
Selected Answer: C
Need Plus for dashboard
upvoted 1 times
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serviceanne
1 year ago
Selected Answer: C
https://help.salesforce.com/s/articleView?id=sf.users_license_types_communities.htm&type=5
upvoted 1 times
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Random_1
1 year, 1 month ago
Selected Answer: D
Per Google Bard its D. the explanation makes sense Here is a brief overview of the different types of Community licenses: Customer Community: This license is designed for businesses that want to provide their customers with access to a self-service portal where they can submit cases, track their progress, and view their case history. Customer Community Plus: This license is designed for businesses that want to provide their customers with more advanced features, such as access to knowledge articles, forums, and chat support.
upvoted 1 times
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vnandus
1 year, 3 months ago
ANSWER IS C FOR SURE, https://help.salesforce.com/s/articleView?id=sf.users_license_types_communities.htm&type=5
upvoted 3 times
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eliezeraugust0
1 year, 6 months ago
Selected Answer: D
Dashboards..
upvoted 1 times
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examazilla
1 year, 7 months ago
C 100 percent
upvoted 3 times
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kunduaunty
1 year, 10 months ago
C is correct
upvoted 5 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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