Exam Certified Business Analyst topic 1 question 7 discussion

B is the right one https://trailhead.salesforce.com/content/learn/modules/business-analyst-best-practices/learn-the-customs-of-your-customer

As per SF documentation: "If you’re able to learn the customer’s language, and use it to verify what they’re saying or asking for, you’ll show a true devotion to understanding their business. This builds trust while preventing things from getting lost in translation. For example, use the language of the customer when you document business requirements. That way, anyone on their side can pick up a requirement, immediately grasp what’s being asked for, and then contribute to a discussion without introducing potential misunderstandings."

It's recommended to use stakeholder language

The Trailhead BA module already recommends using stakeholder language.

Checked the trail shared by @mariooone and he is correct. B is the correct answer.

Answer is B. https://trailhead.salesforce.com/content/learn/modules/business-analyst-best-practices/learn-the-customs-of-your-customer

If you go with b in real life, don't choose Salesforce. Otherwise, you will end up with a big, costly, custom system built on top of Salesforce. Also, using Salesforce terminology helps translate user stories in technical requirements. "Work on an opportunity" may be the customer language, "viewing, deleting, editing the opportunity" is the Salesforce language.

A looks more accurate.