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Exam Certified Service Cloud Consultant All Questions

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Exam Certified Service Cloud Consultant topic 1 question 57 discussion

Actual exam question from Salesforce's Certified Service Cloud Consultant
Question #: 57
Topic #: 1
[All Certified Service Cloud Consultant Questions]

Universal Containers has four internal divisions that use Salesforce Knowledge. Compliance requirements mandate that each division should only have access to its own articles when performing a search.
Which solution should a consultant recommend to meet this requirement?

  • A. Create separate data category groups for each division and assign the category to a division profile.
  • B. Create a sharing rule for each division to provide access using the role hierarchy.
  • C. Create a sharing rule for each division to provide access based on criteria of the article.
  • D. Create a single data category group for each division and provide access using the role hierarchy.
Show Suggested Answer Hide Answer
Suggested Answer: D 🗳️
by CharlieW at Dec. 21, 2022, 4:16 a.m.

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Naskarbhai
1 year, 6 months ago
'A' cannot be an option as there can be only 3 active Data Category Group at a time. Back to 'D' as the appropriate answer
upvoted 4 times
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Naskarbhai
1 year, 6 months ago
'A' cannot be an option as there can be only 3 active Data Categories at a time. Back to 'D' is the appropriate answer
upvoted 1 times
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VVVVVVVVVVVVVVVV
1 year, 7 months ago
data categories are assigned by profiles or by permission sets.............
upvoted 1 times
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VVVVVVVVVVVVVVVV
1 year, 7 months ago
data categories are assigned by profiles or by permission sets
upvoted 1 times
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CharlieW
1 year, 11 months ago
Dear Admin, please delete my previous comment. Thanks
upvoted 2 times
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CharlieW
1 year, 11 months ago
A is correct - data categories are assigned by profiles or by permission sets, but not by role hierarchies
upvoted 3 times
sfdevvvy
8 months, 2 weeks ago
D is the answer. Data category visibility can be set with roles, permission sets, permission set groups, or profiles. https://help.salesforce.com/s/articleView?id=sf.category_visibility_whatis.htm&type=5
upvoted 1 times
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C (25%)
B (20%)
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