Given the diagram below, a Salesforce org, middleware, and Historical Data store exists with connectivity between them.
Historical records are archived from Salesforce and moved to a Historical Data store (which houses 20 million records and is growing) are fine tuned to be performant with search queries.
When reviewing occasional special cases, call center agents that use Salesforce have requested access to view the historical case items that relate to submitted cases.
Which mechanism and patterns are recommended to maximize declarative configuration?
mspriya455
5 months, 2 weeks ago