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Exam Certified Service Cloud Consultant All Questions

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Exam Certified Service Cloud Consultant topic 1 question 21 discussion

Actual exam question from Salesforce's Certified Service Cloud Consultant
Question #: 21
Topic #: 1
[All Certified Service Cloud Consultant Questions]

Universal Containers has an active presence on Twitter and Facebook. Customers' requests from these social media channels should be responded to by support agents.
What should a consultant recommend to meet this requirement?

  • A. Social Customer Service for Twitter and Facebook.
  • B. Social Media Marketing message tagging.
  • C. Social Persona for Twitter and Facebook.
  • D. Einstein Bot social queues.
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️
by rolayy at Dec. 13, 2022, 7:58 a.m.

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Ana1609
Highly Voted 1 year, 11 months ago
Selected Answer: A
https://help.salesforce.com/s/articleView?id=sf.social_customer_service_overview.htm&type=5
upvoted 27 times
...
KhanyiMpho87
Most Recent 1 year ago
Selected Answer: A
A is the answer
upvoted 1 times
...
THESFOS
1 year, 2 months ago
Selected Answer: A
Social personas is reserved for UX interactions in Salesforce https://trailhead.salesforce.com/content/learn/modules/ux-personas-for-salesforce/get_started_with_personas#:~:text=Salesforce%20personas%20are%20crafted%20through%20rigorous%20data%20collection,product%2C%20all%20within%20the%20context%20of%20their%20needs.
upvoted 1 times
...
ChrisR07
1 year, 3 months ago
Selected Answer: A
https://help.salesforce.com/s/articleView?id=sf.social_customer_service_overview.htm&type=5
upvoted 3 times
...

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