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Exam Certified Service Cloud Consultant All Questions

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Exam Certified Service Cloud Consultant topic 1 question 8 discussion

Actual exam question from Salesforce's Certified Service Cloud Consultant
Question #: 8
Topic #: 1
[All Certified Service Cloud Consultant Questions]

Universal Containers wants to ensure the contracted service level requirements for its clients are being met.
What should be configured to meet this requirement?

  • A. Entitlement processes, contracts, contract line items, and entitlements
  • B. Entitlement processes, contracts, milestones, and milestone actions
  • C. Entitlement processes, contract line items, milestones, and entitlements
  • D. Entitlement processes, milestones, milestone actions, and entitlements
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Suggested Answer: D 🗳️

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rolayy
10 months, 2 weeks ago
B is correct
upvoted 4 times
TheGrateAndy
8 months, 1 week ago
Why is B correct? Without the entitlement itself, the SLA can't be managed.
upvoted 9 times
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A (35%)
C (25%)
B (20%)
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