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Exam Certified Service Cloud Consultant All Questions

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Exam Certified Service Cloud Consultant topic 1 question 19 discussion

Actual exam question from Salesforce's Certified Service Cloud Consultant
Question #: 19
Topic #: 1
[All Certified Service Cloud Consultant Questions]

Universal Containers (UC) is updating the Service Cloud console app for its call center agents. Management is concerned that deploying the new app will disrupt current operations and impact customer satisfaction.
What should the consultant recommend to mitigate these concerns?

  • A. Configure the new app in a sandbox. Use a change-set to push the configuration to production for testing and training.
  • B. Configure the new app in developer org and use an unmanaged package to deploy to production.
  • C. Deploy the configuration from a sandbox to production during the next Salesforce version update so the system only goes down once.
  • D. Deploy the configured and tested app to production. Update the agent's profile to view the app and take away access to the old app.
Show Suggested Answer Hide Answer
Suggested Answer: D 🗳️
by [deleted] at Dec. 6, 2022, 11:50 a.m.

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duffdaddy
Highly Voted 1 year, 9 months ago
Selected Answer: D
Not A "to production for testing and training" (Testing shouldn't be in Production) Not B "unmanaged package" "Unmanaged packages should not be used to migrate components from a sandbox to production organization." D: already configured and tested, Profile updates can be performed in Production.
upvoted 13 times
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therealnasty
Highly Voted 1 year, 7 months ago
Selected Answer: D
as duffdaddy said: D: already configured and tested, Profile updates can be performed in Production.
upvoted 5 times
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vnandus
Most Recent 1 year, 3 months ago
D is correct
upvoted 3 times
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Ppppjbbffnhsvdvdjjjk
1 year, 4 months ago
Selected Answer: D
It’s not A as you don’t test in production. It’s not B, see https://developer.salesforce.com/docs/atlas.en-us.packagingGuide.meta/packagingGuide/packaging_developing_unmanaged.htm
upvoted 2 times
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PriyankN
1 year, 6 months ago
D is not correct, it says "take away access to the old ap" as management does not want to disrupt current operations. Correct Ans is A
upvoted 2 times
oalexandrino
11 months ago
no one should test and trainning anything in production
upvoted 1 times
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Alokv
1 year, 6 months ago
A can't be the correct answer because it mentions testing in production. D is the correct answer.
upvoted 2 times
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Alokv
1 year, 10 months ago
A should be the correct option.
upvoted 2 times
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[Removed]
1 year, 11 months ago
Selected Answer: A
B is not correct
upvoted 2 times
[Removed]
1 year, 11 months ago
Having unmanaged package installation approach in production you can't Uninstall the package if it is being referenced by component which is not part of that package You cannot upgrade unmanaged packages. You will have to uninstall the previous one.
upvoted 1 times
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A (35%)
C (25%)
B (20%)
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