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Exam Certified Service Cloud Consultant All Questions

View all questions & answers for the Certified Service Cloud Consultant exam

Exam Certified Service Cloud Consultant topic 1 question 32 discussion

Actual exam question from Salesforce's Certified Service Cloud Consultant
Question #: 32
Topic #: 1
[All Certified Service Cloud Consultant Questions]

Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days.
Which approach should a consultant implement?

  • A. Create a Process Builder with Scheduled Actions.
  • B. Define Case Auto-Response Rules.
  • C. Configure Case Escalation Rules.
  • D. Establish Case Assignment Rules.
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️

Comments

Chosen Answer:
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pavanhsd
Highly Voted 1 year, 12 months ago
Configure Case Escalation Rules should be an answer right
upvoted 23 times
...
akiradon
Highly Voted 1 year, 11 months ago
C is correct
upvoted 15 times
...
Febriady
Most Recent 6 months, 1 week ago
C is correct
upvoted 2 times
...
Nikkiu
9 months, 2 weeks ago
Selected Answer: C
C All the way
upvoted 1 times
...
gekexak257
1 year, 3 months ago
Selected Answer: C
answer is C for sure!
upvoted 6 times
...
katipie
1 year, 3 months ago
Selected Answer: C
Definitely C
upvoted 7 times
...
mTariq
1 year, 5 months ago
C is correct answer
upvoted 4 times
...
larryllwang
1 year, 6 months ago
Selected Answer: C
C is correct
upvoted 6 times
...
duffdaddy
1 year, 9 months ago
Selected Answer: C
Case escalation should be correct.
upvoted 7 times
...
kunduaunty
1 year, 10 months ago
C is correct
upvoted 6 times
...
Community vote distribution
A (35%)
C (25%)
B (20%)
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