Universal Containers is moving from a legacy customer relationship management (CRM) system to Salesforce Sales Cloud. What should a consultant recommend to ensure a successful implementation?
A.
Review the current system with all levels of users to understand their requirements.
B.
Review the current system with IT management to understand their requirements.
C.
Review the current system with executive management to understand their requirements.
D.
Review the current system and configure Sales Cloud to work in the same way.
A is correct, unfortunately in real life - C is happening :)
upvoted 2 times
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