A customer has been having problems with SMS responses getting the default keyword response rather than the appropriate next keyword response. What are two potential reasons for this unexpected response? (Choose two.)
A.
Next keyword was not specified on the outbound message.
B.
Response contained ג€stopג€ in the message content.
C.
Responses are not sent within 24 hours of the outbound message.
D.
Responses are sent after the 60 minute conversation window.
AD since
NOTE "A Next Keyword conversation remains open for 60 minutes after you send an outbound message or receive a message from a contact."
https://help.salesforce.com/s/articleView?id=sf.mc_moc_use_next_keyword.htm&type=5
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sfyyyyy
6 months, 2 weeks agoMalttocs
1 year, 7 months ago