Exam Certified Platform App Builder topic 1 question 61 discussion

A is correct. Someone voted B so I wanted to contradict this. If B, then the customer support person would NOT BE able to create ANY records. They still need to create the other record types.

Option B will restrict creation of any record.

Profile controls ability to create records of a certain record type.

B option is simply incorrect. In the statement says that only prevent to create Diamond cases, so you need to have permissions to create Case records to create Platinum cases

B is the right answer, here is why: The scenarios stated there are two support processes, Platinum and Diamond, and there are two record types. Here I assume each record type assigned to a support process. The question said Customer support Team should not be able create cases on the Diamond Record Type. So in order to prevent the customer support team from creating cases for Diamond record type. The app build should modify and remove ability for the support team to create record type on Diamond Record Type. In this case of there is a page layout that map to Diamond record type remove New or Create button on the page layout is one example.

A is also correct, and B is also a valid solution.

B is the right answer, here is why: The scenarios stated there are two support processes, Platinum and Diamond, and there are two record types. Here I assume each record type assigned to a support process. The question said Customer support Team should not be able create cases on the Diamond Record Type. So in order to prevent the customer support team from creating cases for Diamond record type. The app build should modify and remove ability for the support team to create record type on Diamond Record Type. In this case of there is a page layout that map to Diamond record type remove New or Create button on the page layout is one example.

A is correct.

Answer is A

Forbidding Diamond while keeping the Platinum in reach.

Why not B? A-"The customer support team should not be able to create new cases with the Diamond record type" -- The customer support team may still need to access the record type just not to create new case. A does not seem to be correct