A. True
Explanation:
In Salesforce, the record owner can be either a user or a queue. The record owner has control over the record and typically has rights such as viewing, editing, sharing, and transferring the record, depending on their permissions.
• Users: Individuals assigned ownership of the record.
• Queues: For certain objects (like Leads, Cases, and custom objects), ownership can be assigned to a queue, allowing multiple users to work on the record.
Thus, the statement is True.
According to the article, queues can be record owner temporarily.
"Queues in Salesforce act like a user record; instead of a user being the record owner, the queue is the record owner while the record is pending someone to work on it. There are multiple parts that make up a Salesforce Queue: Queue members Queue email (optional) Record assignment rules Quick actions Who Can Join a Queue? (Queue Members)"
https://www.salesforceben.com/everything-you-need-to-know-about-salesforce-queues/#:~:text=Queues%20in%20Salesforce%20act%20like%20a%20user%20record%3B,actions%20Who%20Can%20Join%20a%20Queue%3F%20%28Queue%20Members%29
Record owner cannot be a queue. only the records in the queue can be assigned to a user. correct me if I am wrong.
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