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Exam Certified Sales Cloud Consultant topic 1 question 40 discussion

Actual exam question from Salesforce's Certified Sales Cloud Consultant
Question #: 40
Topic #: 1
[All Certified Sales Cloud Consultant Questions]

Northern Trail Outfitters (NTO) uses channel partners for selling and servicing its products. As volume of leads has increased, NTO has noticed a decrease in satisfaction from partners on the quality of leads and a noticeable decrease in the lead conversion rate.
What should the consultant suggest in order to increase partner satisfaction with the leads being shared?

  • A. Use the lead score on the Find Duplicates button and assign the leads with a score in the high category.
  • B. Create a custom lead score field to assess lead quality and assign the leads that exceed this score to partners.
  • C. Create multiple validation rules to ensure that all fields on the lead record are populated with data.
  • D. Assign all leads to the partner channel manager to validate the lead data and manually assign to partners.
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Suggested Answer: B 🗳️
by tani588 at Jan. 9, 2022, 2:53 p.m.

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jhownfs
Highly Voted 1 year, 1 month ago
Selected Answer: B
B is more correct.
upvoted 5 times
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Michael_J28
Most Recent 1 week, 2 days ago
Selected Answer: C
Validation rules are not seen as user-friendly. The quality of the lead is poor, so adding a custom scoring field may help weed out the poor leads; however, the validation rules will increase the quality of the leads.
upvoted 1 times
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Prexa
7 months, 2 weeks ago
C is correct.
upvoted 1 times
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Maryamog
2 years ago
The problem with option C though is that making fields required can be done in other ways. It doesn't need multiple validation rules created.
upvoted 1 times
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costansin
2 years, 2 months ago
The answer could as told be B because it's possible, but difficult, to do this. There's a blogpost (https://clearbit.com/blog/simple-lead-scoring-and-qualification-in-salesforce) about doing it but they're using a bunch of newly created (and probably asynchronously calculated) custom fields. Seems a bit much. Even if you do it a bit simplified. Meanwhile C is natural and should always be done. So I'd guess C.
upvoted 1 times
dkosarev
1 year, 4 months ago
Also many similar questions have the option to install an AppExchange package for lead scoring which is considered the right answer
upvoted 2 times
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tani588
2 years, 2 months ago
Selected Answer: C
Should be answer C?
upvoted 1 times
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B (20%)
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