The correct answers are:
A. It provides data visibility by combining a list view and related records on one screen.
B. It allows agents to view key record information in the highlights panel.
C. It preserves the context of calls using primary tabs and subtabs.
E. It allows agents to take notes in an interaction log while in a call.
Explanation:
• A: The Service Cloud Console allows agents to see a list view and related records on the same screen, improving data visibility and reducing navigation.
• B: The Highlights Panel provides key record details in a concise format, helping agents quickly access important information.
• C: Primary tabs and subtabs are used to maintain context, letting agents work on multiple records or cases within a single interface.
• E: The Interaction Log allows agents to take notes during a call or interaction directly in the console.
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