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Exam Certified Platform Developer II All Questions

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Exam Certified Platform Developer II topic 1 question 52 discussion

Actual exam question from Salesforce's Certified Platform Developer II
Question #: 52
Topic #: 1
[All Certified Platform Developer II Questions]

A company wants to implement a new call center process for handling customer service calls. It requires service reps to ask for the caller's account number before proceeding with the rest of their call script.
Following best practices, what should a developer use to meet this requirement?

  • A. Apex Trigger
  • B. Process Builder
  • C. Flow Builder
  • D. Approvals
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️
by sajjankrgupta at Dec. 10, 2020, 12:53 a.m.

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Chosen Answer:
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sajjankrgupta
Highly Voted 3 years, 11 months ago
Ans is C.
upvoted 23 times
...
amerbearat
Highly Voted 3 years, 3 months ago
Should be C
upvoted 6 times
...
peixotmarc
Most Recent 1 year, 2 months ago
Selected Answer: C
It should be asked before, a screen flow solves. A PB will never solve it
upvoted 1 times
...
HelloMadWorld
1 year, 2 months ago
C: Screen Flow
upvoted 1 times
...
skhan6525
1 year, 3 months ago
It is C Flow Builder
upvoted 1 times
...
YNWA_A1
1 year, 4 months ago
Selected Answer: C
C is correct, screen flow
upvoted 1 times
...
Ting21
1 year, 8 months ago
Ans is C. use screen flow to ask for the account no.
upvoted 1 times
...
thneeb
1 year, 9 months ago
Selected Answer: C
C is correct, a Screen Flow should be created
upvoted 1 times
...
sf2022
1 year, 11 months ago
Selected Answer: C
C Using Flow
upvoted 1 times
...
Ronin192
2 years, 1 month ago
Selected Answer: C
Should be C
upvoted 1 times
...

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Community vote distribution
A (35%)
C (25%)
B (20%)
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