Exam DEV-450 topic 1 question 14 discussion

Actual exam question from Salesforce's DEV-450

Question #: 14
Topic #: 1

Universal Containers has activated Web-to-Case on their corporate website. IT configured Auto-Response to thank the customer for logging the case and activated Assignment Rules based on the state (USA) in which the customer resides. Case ownership is therefore determined and routed to the corresponding queue "" North, South, East, or West. Customer Cases that do not meet the existing criteria should be assigned to Queue "" World.
What solution will satisfy this requirement?

A. Using a Trigger, change the owner of Cases outside the US to Queue "" World.
B. In Case Support Settings, change Default Case Owner to Queue "" World.
C. In an Active Case Flow, change the name of the Queue to World.
D. Using a Workflow Rule, change the owner of new Cases outside the US to Queue "" World.

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Suggested Answer: B 🗳️

by rakch at Dec. 8, 2020, 11:49 a.m.

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rakch

1 month, 3 weeks ago

When a case pases through all of the rules entries in active case assignment rule, one by one when there's no match case gets assigned to the default case owner. If we won't all cases, that have no match to any assignment rule end up in queue-world it has to ba a default case owner.

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Exam DEV-450 topic 1 question 14 discussion

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rakch

SY0-701