Exam Certified Platform App Builder topic 1 question 20 discussion

B You need Support Process to control status values between people who submit and people who resolve cases.

Can't create a record type without a business (in this case support) process.

You can't create Case Record Type without Support process. It's checked in Salesforce.

B is correct.

B support process is needed

B Case object needs you to create Support process before creating Record type

Case object needs you to create support process before creating record type

b is true

I would say B, since it will be used for multiple purpose. The case status should differ depending on each use case

Although my second thought goes to C as well, I am included to choose B given that it mentions support process and it's about cases. However, I find the word 'minimum' a bit ambiguous since that is subjective in a way of what you find a minimum effort. But C could be a valid option too.

I would personally say B. This is because support processes allows us to define which Case.Status fields are available to the user. If one team is submitting cases (Status = New) and another team is working on the cases (Status = In Progress, Escalated, or Closed) then a support process works in this scenario.

Answer is C, they are asking for minimum permissions and base permissions are defined in C

B - Support Process is only for the "Status" picklist, as you might know. The picklist values available in the status of a case record type determine a support process. It is only a business relevant feature as the status field is the most process-specific field on a case. The status field cannot be customized on a record type, it can only be customized in a support process. https://developer.salesforce.com/forums/?id=906F0000000AfiyIAC