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Exam Field Service Lightning Consultant All Questions

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Exam Field Service Lightning Consultant topic 1 question 18 discussion

Actual exam question from Salesforce's Field Service Lightning Consultant
Question #: 18
Topic #: 1
[All Field Service Lightning Consultant Questions]

Universal Containers (UC) wants to track all customer work requests. UC has no requirement to track where the work originated from, but does need the requests tied to the customer's account.
What should a Consultant recommend to track these work requests?

  • A. Work Orders and Cases
  • B. Cases, Work Orders, and Tasks
  • C. Work Orders Only
  • D. Cases Only
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️
by Y2r at Sept. 16, 2020, 1:39 a.m.

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debbie95
3 months, 3 weeks ago
All I'd need would be the work order related list on the acc. obj.
upvoted 1 times
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givagr
7 months, 2 weeks ago
Selected Answer: C
UC wants to track all customer work requests. Thus we need Work Orders. UC has no requirement to track where the work originated from. Thus we don't need Cases nor Tasks.
upvoted 2 times
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oliveiralsantos
2 years, 6 months ago
makes more sense to me letter A, ´cause you have both Case and WorkOrder linked to the customer´s account
upvoted 1 times
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mcGawel
2 years, 6 months ago
When I read "but does need the requests tied to the customer's account" I understand we need to have the Case linked to the account so A for me.
upvoted 3 times
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Dan__P
2 years, 9 months ago
I agree, C is the correct answer because Account is a field on Work Orders.
upvoted 1 times
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mwoodbridge
2 years, 10 months ago
I agree with C
upvoted 1 times
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judeeinjapan
2 years, 11 months ago
C is correct, because case is original request.
upvoted 2 times
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Y2r
2 years, 11 months ago
Correct answer is C.
upvoted 3 times
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C (25%)
B (20%)
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