Entitlements determines the level of customer support that has been offered/setup and lets you manage this (it is part of the case management system). You can find more info here: https://help.salesforce.com/articleView?id=entitlements_parent_admin.htm&type=5
Knowledge is also part of the service clouds. It allows you to provide support, even self support to your customers. Knowledge will have the articles and help resources needed to help resolve issues. More info here: https://help.salesforce.com/articleView?id=knowledge_whatis.htm&type=5
Service Cloud offers the same objects as Sales Cloud, but with additional licensed features. A,D and E (Opportunities,Campaigns,Quotes) are objects housed under Sales Cloud (it means under Service Cloud also).
But B & C (Knowledge & Entitlements) are part only of Service Cloud
So answer is B and C
Service Cloud offers the same objects as Sales Cloud, but with additional licensed features. A,D and E (Opportunities,Campaigns,Quotes) are objects housed under Sales Cloud (it means under Service Cloud also).
But B & C (Knowledge & Entitlements) are part only of Service Cloud
So answer is B and C
why answer is B And C.. please give me the details.
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