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Exam Certified Integration Architect topic 1 question 111 discussion

Actual exam question from Salesforce's Certified Integration Architect
Question #: 111
Topic #: 1
[All Certified Integration Architect Questions]

The director of customer service at Northern Trail Outfitters (NTO) wants to capture and trend specific business events that occur in Salesforce in real time. The metrics will be accessed in an ad-hoc manner using an external analytics system. The events are as follows:

1. A customer initiates a product exchange via a Case.
2. A customer service rep clicks on the "Authorize Exchange Product" menu item in the Case.
3. A customer initiates a subscription cancellation via a Case.
4. A customer service rep clicks on the "Initiate Refund" menu item in the Case.

Which solution should meet these business requirements?

  • A. Case Trigger after Insert, after update to publish the platform event.
  • B. Case Workflow Rule that sends an Outbound Message.
  • C. Case after insert Trigger that executes a callout.
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Suggested Answer: A 🗳️
by b948fa7 at March 17, 2025, 10:13 a.m.

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b948fa7
3 weeks, 2 days ago
Selected Answer: B
A does not make any sense as a valid response for the following reasons: -There is a requirement to capture responses in real time, and platform events are asynchronous by definition -There is an out of the box functionality that avoids having to publish platform events, which is change data capture, which, in the case for opting out of an async solution, should be the way to go. Having said all of this, both B and C are suitable, and I would say B is the proper answer as it is an out of the box feature.
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