When a customer chat is initiated, which functionality in Salesforce provides generative AI replies or draft emails based on recommended Knowledge articles?
Einstein Reply Recommendations suggests commonly used replies to agents during chat and messaging sessions, while Einstein Service Replies generates AI-powered, personalized responses to customer inquiries, grounded in knowledge articles and CRM data
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pc1707
1 week, 6 days agoSappaul
2 weeks, 4 days ago