Exam Certified Service Cloud Consultant topic 1 question 111 discussion

Actual exam question from Salesforce's Certified Service Cloud Consultant

Question #: 111
Topic #: 1

[All Certified Service Cloud Consultant Questions]

Support is divided by product line at AW Computing. Each product line has its own support reps, queue, articles, and record types. Support reps only work within their product line. To help standardize communications with customers, the support administrator would like to implement quick texts. Quick texts are unique to each product line.

How should the administrator ensure support reps only have access to quick texts for their specific product line?

A. Set the organization-wide default to Private and create sharing rules to share with roles.
B. Add a permission set for Read access to the appropriate product line.
C. Assign the quick texts to Data Categories with access to the appropriate profiles.
D. Create a folder for each product line and share them with the specific users.

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Suggested Answer: D 🗳️

by nananashi at March 9, 2025, 8:35 a.m.

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nananashi

1 month, 1 week ago

Selected Answer: C

データカテゴリーを利用する必要があるのでは？

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Exam Certified Service Cloud Consultant topic 1 question 111 discussion

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nananashi

SY0-701