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Exam Certified Service Cloud Consultant topic 1 question 207 discussion

Actual exam question from Salesforce's Certified Service Cloud Consultant
Question #: 207
Topic #: 1
[All Certified Service Cloud Consultant Questions]

Cloud Kicks (CK) supports customers through Salesforce Messaging. Service agents have reported multiple instances where customers have used abusive language. CK wants a way to prevent abusive customers from starting future messaging sessions.

What is the recommended feature to meet the requirement?

  • A. Create a record-triggered flow.
  • B. Create an IP blocking rule.
  • C. Create an Omni-flow.
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Suggested Answer: A 🗳️
by billythegoat at March 1, 2025, 4:20 p.m.

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billythegoat
1 month, 2 weeks ago
Selected Answer: B
B. Create an IP blocking rule. Explanation: IP Blocking Rules allow Cloud Kicks (CK) to prevent specific users from accessing messaging services based on their IP address. If an abusive customer is identified, CK can block their IP, preventing them from starting new messaging sessions. This is an effective way to stop repeat offenders while still allowing legitimate customers to engage.
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