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Exam Certified Business Analyst topic 1 question 155 discussion

Actual exam question from Salesforce's Certified Business Analyst
Question #: 155
Topic #: 1
[All Certified Business Analyst Questions]

The business analyst (BA) at Cloud Kicks (CK) has been tasked with optimizing CK's lead process. In the weekly sales meeting, the BA outlines the project and asks for input. A new entry-level employee reaches out multiple times with ideas and suggestions for improvements.

What should the BA do when responding to the new employee's input?

  • A. Schedule a one-on-one meeting with the new employee to get an alternative perspective from a beginner's mind.
  • B. Send a detailed survey to the entire sales team, including the new employee, to understand their needs, expectations, and priorities.
  • C. Acknowledge the new employee's ideas while making extra effort to reach out to stakeholders who have more industry experience and knowledge.
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Suggested Answer: C 🗳️

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Salesforceexpert12
1 month, 3 weeks ago
Selected Answer: A
Acknowledge the new employee's ideas while making extra effort to reach out to stakeholders who have more industry experience and knowledge: This approach undervalues the new employee's potential contributions. While experienced stakeholders are important, dismissing the new employee's ideas simply because they are entry-level is a mistake. It's essential to balance input from various sources, including those with less experience but potentially fresh insights.While the new employee is entry-level, their perspective can be valuable. A "beginner's mind" often sees things that more experienced individuals might overlook. A one-on-one meeting allows the BA to: Encourage Open Communication, Explore Fresh Perspectives, Show Value and Respect.
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