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Exam Certified Business Analyst topic 1 question 152 discussion

Actual exam question from Salesforce's Certified Business Analyst
Question #: 152
Topic #: 1
[All Certified Business Analyst Questions]

A business analyst (BA) at Northern Trail Outfitters (NTO) is assigned to a project to help revamp NTO's sales process. The current process used by the sales team is different than the process outlined in NTO's documentation.

Which step should the BA take first?

  • A. Meet with stakeholders as a group to understand the current state.
  • B. Create an Entity Relationship Diagram (ERD) of the current state.
  • C. Meet with stakeholders as a group to capture future requirements.
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Suggested Answer: A 🗳️
by Salesforceexpert12 at Feb. 20, 2025, 8:45 p.m.

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Salesforceexpert12
1 month, 3 weeks ago
Selected Answer: C
The BA should first A. Meet with stakeholders as a group to understand the current state. It's crucial to understand the as-is process before attempting to define the to-be process. Since the documented process differs from the actual process used by the sales team, the BA needs to gather information directly from the source: the sales team and other relevant stakeholders.
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