Which step should a business analyst take to establish credibility and convey empathy with stakeholders during discovery sessions for a new Experience site?
A.
Reiterate the project objectives and the KPIs that will be tracked.
B.
Describe work with other companies that has solved similar problems.
C.
Ensure the workshop schedule considers time zones and language differences.
The step that best establishes credibility and conveys empathy is C. Ensure the workshop schedule considers time zones and language differences.
Here's why:
This action demonstrates respect for the stakeholders' time and acknowledges their diverse backgrounds. It shows that the BA is considerate and understands the challenges they might face. This builds trust and fosters a collaborative environment, which is crucial for establishing credibility and empathy.
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Salesforceexpert12
1 month, 3 weeks ago