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Exam Certified Business Analyst topic 1 question 140 discussion

Actual exam question from Salesforce's Certified Business Analyst
Question #: 140
Topic #: 1
[All Certified Business Analyst Questions]

During a requirements gathering session, two stakeholders discuss the names of the fields they want to see when adding leads to the system. Each stakeholder has a different point of view on field names.

What should the business analyst do to help influence the team and accurately capture the requirements?

  • A. Find a middle ground where both stakeholders are satisfied with the field names.
  • B. Ask the executive sponsor to make the final field name decisions.
  • C. Allow the development team to make the final field name decisions.
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Suggested Answer: A 🗳️
by Salesforceexpert12 at Feb. 20, 2025, 5:42 p.m.

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Salesforceexpert12
1 month, 4 weeks ago
Selected Answer: A
The BA's role is to facilitate communication and collaboration, and to help stakeholders reach a consensus. Finding a middle ground respects both stakeholders' input and is more likely to lead to buy-in and a successful outcome.
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