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Exam Certified Business Analyst topic 1 question 136 discussion

Actual exam question from Salesforce's Certified Business Analyst
Question #: 136
Topic #: 1
[All Certified Business Analyst Questions]

During a discovery session with several stakeholders from Universal Containers' (UC) services team, the business analyst (BA) learned that UC recently implemented an Experience Site that allows customers to view Knowledge articles and submit cases. The stakeholders have asked for suggestions to determine if the current solution is adding value to the business.

What should the BA recommend?

  • A. Review the Einstein Article Recommendations feature in the services team's org.
  • B. Review user stories on the services team's development backlog.
  • C. Review the services team's goals, initiatives, strategies, and obstacles.
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Suggested Answer: C 🗳️
by Salesforceexpert12 at Feb. 20, 2025, 5:05 p.m.

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Salesforceexpert12
1 month, 4 weeks ago
Selected Answer: C
Review the services team's goals, initiatives, strategies, and obstacles.
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