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Exam Certified Business Analyst topic 1 question 132 discussion

Actual exam question from Salesforce's Certified Business Analyst
Question #: 132
Topic #: 1
[All Certified Business Analyst Questions]

A business analyst captures the following acceptance criteria for a user story about case reassignment in Service Cloud.

• A service manager can click a Reassign button that changes the owner field of the case.
• A service manager is able to reassign cases as part of the mobile experience.
• Reassignment functionality can be used on cases that have been auto-reassigned.
• Service reps are unable to reassign cases.

Which mistake was made?

  • A. The criteria are small and testable.
  • B. The criteria include solution information.
  • C. The criteria are aligned with the user's goal.
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Suggested Answer: B 🗳️
by Salesforceexpert12 at Feb. 20, 2025, 4:04 p.m.

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Salesforceexpert12
1 month, 4 weeks ago
Selected Answer: B
A service manager can click a Reassign button that changes the owner field of the case.
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